Privacy Policy

This Privacy Policy describes how LifeCare Housecall (“we,” “us,” or “our”) collects, uses, and shares information when you visit lifecarehousecall.com or submit a house-call request. Protected health information created or received in the course of treatment is also governed by our Notice of Privacy Practices.

Information we collect

We may collect:

• Contact details you provide, such as name, phone number, street address, and ZIP code
• The care setting and reason for visit you select on the request form
• Technical data such as browser type, device, referring URL, and general location derived from IP address
• Communications you send to care@lifecarehousecall.com or (832) 631-9363

How we use information

We use this information to:

• Respond to visit requests and determine whether we currently serve your ZIP code
• Coordinate care, verify coverage, and contact you or your caregiver
• Operate, secure, and improve the website
• Comply with law and protect patients, families, and our practice

How we share information

Visit requests submitted on this website are processed by our form provider so the message can be delivered to our care team. We may also share information with clinicians and staff involved in your care, with service providers who support our operations under appropriate agreements, and when required by law. We do not sell your personal information.

Retention

We keep request and contact information as long as needed to respond, provide care, meet legal and insurance requirements, and resolve disputes.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to medical-record and legal retention rules. Contact us at care@lifecarehousecall.com or (832) 631-9363.

Children

This website is intended for adults requesting care for themselves or an adult family member. We do not knowingly collect information from children through this site.

Changes

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do.

Contact

LifeCare Housecall
Greater Houston, Texas
care@lifecarehousecall.com
(832) 631-9363